Fractional Head of Compliance / Trust & Safety: A2P 10DLC SMS Platform (Part-Time, Ongoing)

More than 6 months, Less than 30 hrs/week We are a US CPaaS / A2P SMS platform. We send 10DLC traffic through a major aggregator and register brands and campaigns through TCR. Many of our customers are agencies and resellers who message on behalf of multiple businesses. We already run an AI content filter that checks live traffic against each campaign's registered samples. You will not build it. You will own what sits around it: customer vetting, pattern monitoring across campaigns, filter calibration, and enforcement decisions. About 10 hours a week to start, ongoing. You report directly to an owner. What you will do: Own compliance communication with our upstream aggregator, including RCAs and carrier complaint responses Vet new customers before they send, especially agencies and resellers Monitor for patterns a per-message filter can't see: snowshoeing, numbers moving between brands, identical content across brands, consent stories that don't match the traffic Review filter performance, including what it misses, and tell our developers what to change Suspend or offboard customers when needed. You will have that authority. Write our customer compliance policy and onboarding requirements You must have: Hands-on trust and safety or compliance experience at a CPaaS, aggregator, carrier, or TCR (for example Twilio, Bandwidth, Sinch, Telnyx, Infobip, Syniverse) Direct experience handling carrier or aggregator suspensions and writing RCAs Strong working knowledge of CTIA Messaging Principles, carrier codes of conduct, TCR vetting, and TCPA consent basics The ability to tell a real opt-in from a fake one This is not a campaign registration filing job. If your experience is mainly submitting 10DLC registrations for clients, this is not the right fit. To apply, answer the screening questions. Applications without answers will not be read.